Technical Support Analyst

Salary: £35,000–£40,000 basic
Location: London office near Liverpool Street (one day/week), remote otherwise

Why this role?

• Entry point into SaaS with fast progression
• Blend of technical, project, and customer work
• Global customer exposure
• Sociable, supportive team

About the company

Our client is a high-growth SaaS business helping large organisations automate complex financial workflows. Backed by leading investors and known for a collaborative culture, they’re solving real operational problems with smart tech and thoughtful implementation.

The role

This is a hybrid role that splits your time between onboarding new customers and providing technical support to existing ones. You’ll use your Python skills, problem-solving mindset, and people-first approach to make sure customers have a smooth, successful experience.

Implementation & Onboarding

• Help set up new customers on the platform
• Manage technical onboarding requirements
• Review data files using Python to ensure accuracy
• Join project meetings and provide technical input

Customer Support & Data Management

• Monitor customer data logs and identify issues
• Troubleshoot data or integration errors
• Support teams adding new data files or systems
• Handle platform queries and help customers get the most out of the product

What you will need to succeed in this role

• Technical degree (e.g., Maths, Engineering, Data Analysis)
• Python skills – academic or professional
• Strong communication and time management

Bonus points for:

• Experience in project management or customer-facing roles
• Comfort working with international clients

The application process

1. Intro call with Market Recruitment
   
2. Teams interview with the Implementation team
   
3. Presentation with senior leadership
   
4. Final culture-fit interview in the London office