Implementations Consultant

Salary: £45,000-£55,000 basic
Location: London office in Liverpool Street two days per week; home-based the rest of the week

Why this role?

Growing team

Profitable company

Sociable culture 

About the company 

Our client is a high-growth B2B SaaS company at the forefront of data automation and operational efficiency.

The role

This role combines technical implementation and customer support, ensuring seamless onboarding and an excellent client experience.

Working across multiple teams, you will be responsible for configuring and validating data, troubleshooting technical issues, and supporting customers throughout their journey with the platform. 

It’s a fantastic opportunity to apply and develop Python skills, as well as gain hands-on experience in project management and customer success.

Implementation & Onboarding

Setting up new customers on the platform 

Managing technical requirements for onboarding

Reviewing customer files and data using Python

Supporting implementation projects, including customer-facing technical discussions

Customer Support & Data Management

Monitoring data logs to identify potential customer issues

Assisting with error resolution and troubleshooting

Supporting customer success teams with data file integrations and system additions

Answering ad-hoc platform-related queries

What you will need to succeed in this role

Minimum 2 years of work experience
Degree in a technical field (Math, Engineering, Data Analysis, or related)
Experience with Python for data analysis and problem-solving

Nice to have
Experience in Project Management or Customer Success
Experience working with global customers

The application process

There are three steps involved in the application process.

1. Call with Market Recruitment to discuss suitability, talk through the role, and answer any questions you have.
2. Teams interview with the Head of Implementations (30 minutes). 
3. Online presentation with the Head of Implementations and CEO (1 hour). 
4. In-office culture interview (45 minutes).

We look forward to hearing from you, and if you have any questions, please feel free to contact us or reach out.