Salary: £33,000-£37,500 basic, plus £5,000 bonus
Location: London office in Old Street two days per week; home-based the rest of the week
Join a stable and profitable Series A SaaS scale-up
Work in a fast-paced and collaborative environment
Excellent Glassdoor reviews and sociable culture
Our client is a high-growth B2B SaaS company at the forefront of data automation and operational efficiency.
With 70 employees, they have a fast-paced, collaborative, and fun working environment.
Reporting to the Senior Customer Success Manager, you’ll be responsible for the success of a portfolio of accounts. Day to day, you’ll be involved in:
Onboarding: onboard new customers and help them get the most out of the company’s solutions
Customer Success: proactively support the customers day-to-day, introducing new features to them and solving their problems
Renewals: manage contract renewals, focus on minimising client churn, and actively promote the adoption of additional offerings, aiming to enhance contract values
Technical Support: efficiently handle and resolve both technical and general inquiries, ensuring effective problem-solving
Training: organise and lead training sessions, producing the materials to support this
Account Expansion: work closely with the sales team to identify opportunities to expand accounts
At least 12 months experience in an account management or customer success role for a B2B tech company
You’ll be confident, be excellent at building relationships and have lots of energy
Being in a fast-paced environment will get the best from you
We look forward to hearing from you, and if you have any questions, please feel free to contact us or reach out.
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