Client Implementation Manager

Client Implementation Manager
Salary: £50,000–£60,000 basic
Location: London office (One day per week in-office near Liverpool Street), remote the rest of the week

Why this role?

• High-impact position
• Rapidly growing team
• Sociable, supportive culture
• Real ownership and career growth

About the company

Our client is an award-winning, cashflow-positive B2B SaaS company helping large organisations streamline key finance operations. With backing from top-tier investors and a global customer base, they’re building mission-critical tools that blend automation and AI to help transform traditional manual processes.

The role

This hybrid role blends technical implementation, project management, and client-facing support. You’ll help bring customers onto the platform smoothly—ensuring data is accurate, processes are secure, and stakeholders are happy.

It’s a perfect fit for someone who loves problem-solving, wants to get closer to customers, and is excited by the idea of growing their technical skills in a collaborative, fast-moving environment.

Implementation & Onboarding

• Manage onboarding projects for new customers
• Review and validate large data files (Python skills needed)
• Collaborate with internal teams to ensure timelines and integrations are met
• Guide stakeholders through technical processes with clarity and confidence
  

Customer Support & Data Management

• Investigate and troubleshoot data anomalies
• Work closely with customer success to support evolving client needs
• Manage file integrations and platform customisations
• Become a trusted advisor for both customers and internal teams
  

What you will need to succeed in this role

• Strong experience in software implementation or technical onboarding
• Confident managing projects and timelines
• Comfortable using or learning Python for light data analysis
• Great communicator with a proactive approach
• A tech or data-focused degree is helpful (but not a deal-breaker)

Bonus points for

• Experience supporting global clients
• A background in professional services, consulting, or customer success
• Familiarity with enterprise finance teams or systems

The application process

1. Intro call with the recruitment team (Market Recruitment)
   
2. 30-min Teams interview with the hiring manager
   
3. 1-hour online presentation with senior leadership
   
4. Final in-person culture interview at their central London office